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A few hours later, the official “Amazon News” media relations Twitter account, with more than 170,000 followers, snapped back against House Rep. Mark Pocan, who had questioned Clark’s “progressive workplace” assertion by alluding to stories of Amazon’s pace of work being so demanding that workers have to “urinate in water bottles.”

“You don’t really believe the peeing in bottles thing, do you?” the official Amazon News account tweeted. “If that were true, nobody would work for us.”

1/2 You don’t really believe the peeing in bottles thing, do you? If that were true, nobody would work for us. The truth is that we have over a million incredible employees around the world who are proud of what they do, and have great wages and health care from day one.

— Amazon News (@amazonnews) March 25, 2021

And after a back-and-forth with Sen. Elizabeth Warren that began with her criticizing the company’s tax payments, the same Amazon account “quote-tweeted” Warren with this message:

This is extraordinary and revealing. One of the most powerful politicians in the United States just said she’s going to break up an American company so that they can’t criticize her anymore. https://t.co/Nt0wcZo17g

— Amazon News (@amazonnews) March 26, 2021

An Amazon spokesperson did not reply to a request for comment.

If Bezos wanted the news cycle off of the union drive for a bit, it sort of worked. But instead of talking about the union, media outlets and industry observers have been focused on the rarity and judgment of a trillion-dollar company sparring with powerful lawmakers on Twitter. Amazon’s pushback on the congressman’s comment about workers peeing in bottles also ignited a new news cycle after The Intercept revealed internal Amazon communications acknowledging that contractors who deliver Amazon packages sometimes defecate in bags and urinate in bottles.

Amazon warehouse workers who’ve spoken to Recode over the years say it is indeed rare to hear of a warehouse employee — as opposed to a delivery driver — urinate in bottles at work. But the bigger point many make is that it’s not uncommon for workers to take other measures, such as limiting how much they drink, to reduce their need to use the bathroom for fear of missing their production quotas or getting written up by supervisors for too much “time off task,” as Amazon calls it.

Inside of Amazon, rank-and-file employees were also perplexed by the company’s Twitter approach. “Suspicious activity on @amazonnews Twitter account,” was the title of one internal support ticket — called a trouble ticket inside the company filed by an Amazon security engineer last week, according to a screenshot viewed by Recode.

“Over the past two days, there have been two threads by @amazonnews in response to comments made by US Government officials that have received considerable attention,” the ticket reads. “The tweets in question do not match the usual content posted by this account.”

The security engineer noted that the tweets were posted using Twitter’s web app rather than Sprinklr, the social media management software typically used by the Amazon News account to post tweets.

The tweets, according to the security engineer, “are unnecessarily antagonistic (risking Amazon’s brand) and may be a result of unauthorized access.”

The support ticket was closed without action, according to a source.

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